Finalists Announced

The Finalists for the International Customer Experience Awards 2018 are listed below.


The Awards Finals and Ceremony takes place on 20th November 2018 in Amsterdam.


Customer-Centric Culture

Air Liquide
HR2day
Startle
The Holly Private Hospital
Swisscard AECS GmbH
COSMOTE Greece - Member of Deutsche Telekom Group
SD Worx - Onestone
Telia Company

Best Customer Experience Strategy

Business Stream
eNett International
Dell Technologies Ltd
Safair Operations trading as FlySafair
Pure Production
Actavo

Best Customer Experience Strategy - Customer Centricity

AIR LIQUIDE
Titan Company Limited
Shell International
Startle
The Holly Private Hospital
Saudi Telecom
Swisscard AECS GmbH

Business Change or Transformation

Manulife
Business Stream in partnership with Capgemini
COSMOTE Greece - Member of Deutsche Telekom Group
SD Worx - Onestone
Platinum Services Dublin Airport

Business Change or Transformation - Strategy

Enerjisa
The Holly Private Hospital
TTEC
Musgrave Retail Partners Ltd
Pure Production

Customer Insight & Feedback

Saudi Telecom Company (STC)
Shell International
TTEC
Pegasus Airlines
COSMOTE Greece - Member of Deutsche Telekom Group
Visma Software Oy
DBS Bank
Mouwasat

Best Measurement in Customer Experience

Multichoice Pty ltd
Saudi Telecom Company (STC)
Enerjisa
Qminder
Telefonica Brasil S/A

Best Measurement in Customer Experience - Insight

Turk Ekonomi Bankasi
Showmax in partnership with Dashboard Consulting
TTEC
DBS Bank
Mouwasat

Most Effective Use of Social Media or Mobile

Saudi Telecom Company (STC)
Dell Technologies
DBS Bank

Contact Centre

Tado
DBS Bank
Telenet Business - Onestone
SBERBANK
T-Mobile Austria GmbH
Oman Air
Xpress Money Companies Management LLC
Telefonica Brasil S/A

Client Relationship Management

SBERBANK
Emaar Community Management
Etiqa Insurance

Digital Transformation

DBS Bank
Collective Social Intelligence
Dubai Health Authority
Business Stream
Musgrave

Best Digital Strategy

Xpress Money Companies Management LLC
Dominion Commercial and Gamelearn
Qentinel Oy & Sanoma Media Finland Oyj
Multichoice Pty ltd
T-Mobile Austria GmbH
DBS Bank
Saudi Telecom Company (STC)

Employee Empowerment + Employer of the Year

Startle
eNett International
DBS Bank

Customer Experience Professional

Clint Payne - Multichoice Pty ltd
Gökhan Kara - Enerjisa

Customer Experience Team

Startle
HR2day
Turk Ekonomi Bankasi
CPM International Telebusiness
Actavo
innogy SE
Platinum Services Dublin Airport

Customer Experience Leadership

Isabel Moreira - CPM International Telebusiness
Bernie Martin - CPM International Telebusiness
Alessandro Verzola - CPM International Telebusiness
Simon Camerer - Multichoice Pty ltd
Sue Morris - Microsoft Corporation