Meet the Judges

Meet the Judges who will be bringing their industry knowledge and category specific skillsets to assess this year Awards Finalists. Of course we also take care to ensure there are no conflicts of interest and all Judges also sign a confidentiality agreement.

Many past entrants have found it beneficial to take part in judging to help with entry structure and content in future years. Of course you cannot judge in the same category as you or your company are entering but there are plenty of categories to get involved in to ensure that this doesn’t happen.

This page is constantly being updated as more Judges are approved to be part of the panels. Make sure you revisit it to discover more about our Judges.

If you are interested in becoming a Judge at the Awards why not visit our “Apply to Judge” page to find out more and to see whether you would benefit from joining the Judges below.


Ian Golding

Customer Experience Specialist


Stefan Osthaus

CEO


Mike Wittenstein

Managing Partner


Daniel Ord, CCXP

Founder & Director


Craig Lee

Customer Experience Director


Nienke Bloem

co-founder


Olivier Mourrieras

CX-impact


Marcus von Kloeden

Managing Director


Stefan Kolle

CEO


Gayana Helder

Customer Experience Director


Marleen van Wijk

Manager Customer Insights


Balakrishna Murthy

Business Director


Roy Klaassen

CX Expert and Managing Partner


Imad Hazeem

Head Of Marketing


Babs Asselbergs

Customer Experience Expert


Alison Circle

Chief Customer Experience Officer


Rajat Chawla

CEO, Experience Transformist


Jan Rozendaal

Managing consultant and co-owner


Sirte Pihlaja

CEO


Jan Richards

Head of Insights and Planning


Olga Guseva

Managing Partner


Chantel Botha

Experience Director


Mohamad El Hinnawi

Customer Experience Advisor


Lynn Baker

Director


Kathy van de Laar

Partner


Keren Shaked, CCXP

CEO


Barbara van Duin, CCXP

Founder Customer experience design


Rosaria Cirillo Louwman, CCXP

CX & NPS Management Advisor & Trainer


Maarten Timmers

Head of Customer Experience


Jaap Wilms

Founder


Anita Siassios, CCXP

Managing Director


Mark Michelson

CEO


Marijke Houtman

Customer Strategy Expert


Shadi AlSwairki

Senior Manager Hospital Services


Waqas Piracha

Head – Operations, Hospital Service & Customer Experience Management


Els Dhaeze

Customer Excellence Architect


Elly Domene

Director, Global Customer Experience Management & BPM


Matthieu Bonelli

Customer Experience Consultant


Mohamed Mansour

Senior Medical Manager service operations


Nils Schmeling

Managing Partner


Graham Shapiro

CEO & Founder


Sam Brown

VP of Customer Success


Jaap Jansens

Sr. Customer Experience Consultant


Thirza Rottier

Customer Experience Management Consultant


David Savage

Owner / Strategist


Alexander Hamel

Customer Service Management Consultant


Riccardo Osti

CEO


Cindy Brouwer

Sr. Customer Experience Consultant


Jeroen van Deurzen

Strategy Consultant Customer Experience


Dr. Anil Pillai

Director


Gerben Busch

Senior director in omni-channel marketing


Douwe Deinum

Director


Joep van Rensch

Owner


Sri Safitri

Project Director CX


Hugo van der Loo

Manager Customer Services


Remi Weber

Freelance Business Consultant


Annelies D'Hondt

Owner Outside In Consulting BVBA


Tirza Schmidt

Customer Experience Manager


Jocelyn McConnachie

Senior CX Expert


Akhilesh Thattil

Business Process Transformation


Ronald Rong

Customer Success Manager - EMEA


Martine Niermans

Customer Success Evangelist


James Dodkins

Customer Experience Rockstar


Roy Andries

Customer Service Manager


Edwin Best

CRM & Customer Experience expert / owner


Shimon Ben Ayoun

Managing Director


Victor van DIeren

Customer Support Director


Monique Brand Flu

Customer Experience Expert & Owner


Erik Vercouteren

EVP Customer Experience


Twan Deibel

General manager


Saad Al Deen Hamam

Principal


Sergey Garchenko

Business Development Operations Manager


Jos Caelers

CEO


Timo Mankartz

Co-Founder & Director Customer Success


Jan Nelissen

Senior Consultant


Diana Othieno

Retail Service and International Business Experience Manager


Nele Aendekerk

Director Customer Connection


Geoffrey van Meer

Head of Data


Laura Tengerdi

Head of Marketing and CX


Lorna Makau - Cheruiyot

Senior Manager, Service Experience and Compliance


Mohsen Malaki

Managing Director


Marlan Hardie

People Engagement Officer


Thorsten Lips

Partner


Dee Burrowes

CEO/Mindset Strategist/Speaker/Author