Presentation Schedule

The Meeting Rooms where the presentations are taking place are named after prominent World Cities

Coffee break and networking will be from 11:45-12:00

Light Lunch and networking will be from 13:40-14:25


Customer-Centric Culture
Hamburg 11:15 - 11:45 FREE SESSION
12:00 - 12:30 Air Liquide
12:35 - 13:05 COSMOTE Greece - Member of Deutsche Telekom Group (closed)
13:10 - 13:40 HR2day
14:25 - 14:55 Startle
15:00 - 15:30 Swisscard AECS GmbH
15:35 - 16:05 The Holly Private Hospital
16:10 - 16:40 SD Worx - Onestone
Best Customer Experience Strategy
Berlin 09:30 - 10:00 Dell Technologies Ltd
10:05 - 10:35 Safair Operations trading as FlySafair
10:40 - 11:10 Pure Production
11:15 - 11:45 Actavo
12:00 - 12:30 Business Stream
12:35 - 13:05 eNett International

Best Measurement in Customer Experience - Insight
Berlin 13:10 - 13:40 TTEC
14:25 - 14:55 FREE SESSION
15:00 - 15:30 Mouwasat Medical Services
15:35 - 16:05 Showmax in partnership with Dashboard Consulting
16:10 - 16:40 Turk Ekonomi Bankasi
Best Customer Experience Strategy - Customer Centricity
Paris 11:15 - 11:45 Startle
12:00 - 12:30 The Holly Private Hospital
12:35 - 13:05 Swisscard AECS GmbH
13:10 - 13:40 Air Liquide
14:25 - 14:55 Shell International
15:00 - 15:30 Titan Company Limited
15:35 - 16:05 Saudi Telecom Company (STC)

Client Relationship Management
Paris 09:30 - 10:00 Emaar Community Management
10:05 - 10:35 FREE SESSION
10:40 - 11:10 Etiqa Insurance
Business Change or Transformation
Istanbul 12:35 - 13:05 SD Worx - Onestone
13:10 - 13:40 Business Stream in partnership with Capgemini
14:25 - 14:55 COSMOTE Greece - Member of Deutsche Telekom Group (closed)
15:00 - 15:30 Platinum Services Dublin Airport
15:35 - 16:05 Manulife

Business Change or Transformation - Strategy
Istanbul 9:30 - 10:00 Musgrave Retail Partners Ltd
10:05 - 10:35 TTEC
10:40 - 11:10 The Holly Private Hospital
11:15 - 11:45 Enerjisa
12:00 - 12:30 Pure Production
Customer Insight & Feedback
Dubai 10:40 - 11:10 Mouwasat Medical Services
11:15 - 11:45 TTEC
12:00 - 12:30 Visma Software Oy
12:35 - 13:05 Pegasus Airlines
13:10 - 13:40 Shell International
14:25 - 14:55 Saudi Telecom Company (STC)
15:00 - 15:30 FREE SESSION
15:35 - 16:05 COSMOTE Greece - Member of Deutsche Telekom Group (closed)

Best Measurement in Customer Experience
Doha 09:30 - 10:00 Qminder
10:05 - 10:35 Saudi Telecom Company (STC)
10:40 - 11:10 Enerjisa
11:15 - 11:45 Telefonica Brasil S/A
12:00 - 12:30 Multichoice Pty ltd
Digital Transformation
Doha 12:35 - 13:05 Musgrave
13:10 - 13:40 FREE SESSION
14:25 - 14:55 Business Stream
15:00 - 15:30 Dubai Health Authority
15:35 - 16:05 Collective Social Intelligence

Contact Centre
Cairo 10:40 - 11:10 Oman Air
11:15 - 11:45 FREE SESSION
12:00 - 12:30 FREE SESSION
12:35 - 13:05 Telefonica Brasil S/A
13:10 - 13:40 T-Mobile Austria GmbH
14:25 - 14:55 Xpress Money Companies Management LLC
15:00 - 15:30 Telenet Business - Onestone (closed)
15:35 - 16:05 Tado
Best Digital Strategy
Singapore 11:15 - 11:45 Dominion Commercial and Gamelearn
12:00 - 12:30 Qentinel Oy & Sanoma Media Finland Oyj
12:35 - 13:05 Saudi Telecom Company (STC)
13:10 - 13:40 Xpress Money Companies Management LLC
14:25 - 14:55 Multichoice Pty ltd
15:00 - 15:30 T-Mobile Austria GmbH
15:35 - 16:05 FREE SESSION

Most Effective Use of Social Media or Mobile
Singapore 09:30 - 10:00 Saudi Telecom Company (STC)
10:05 - 10:35 FREE SESSION
10:40 - 11:10 Dell Technologies Ltd
Employee Empowerment + Employer of the Year
Bangkok 10:05 - 10:35 Startle
10:40 - 11:10 eNett International
11:15 - 11:45 FREE SESSION

Customer Experience Leadership
Bangkok 12:00 - 12:30 Alessandro Verzola - CPM International Telebusiness
12:35 - 13:05 Simon Camerer - Multichoice Pty ltd
13:10 - 13:40 Isabel Moreira- CPM International Telebusiness
15:00 - 15:30 Bernie Martin - CPM International Telebusiness
15:35 - 16:05 Sue Morris - Microsoft Corporation
Customer Experience Professional
Hanoi 15:00 - 15:30 Gökhan Kara - Enerjisa Toroslar Elektrik
15:35 - 16:05 Clint Payne - Multichoice Pty ltd

Customer Experience Team
Hanoi 10:05 - 10:35 Actavo
10:40 - 11:10 HR2day
11:15 - 11:45 innogy SE
12:00 - 12:30 Turk Ekonomi Bankasi
12:35 - 13:05 Startle
13:10 - 13:40 Platinum Services Dublin Airport
14:25 - 14:55 CPM International Telebusiness