WELCOME

to the International Customer Experience Awards Resources! We’re here for you with resources, guides, tips, webinars and more
— all aimed at helping you in your Awards Journey!
We are always adding new resources and content so bookmark this page and check back soon.

CASE STUDIES

The case studies are sample winning entries from our previous Awards programmes and have very similar criteria to the Official Entry Form.

Note: ACME is used as a replacement of the company name.

INFOGRAPHS

These are designed as a simple and easy way to display key information about certain topics for the Awards.

GUIDES

There are various fact sheets to guide you through your awards journey including information on how to write your entry form, supporting it with the necessary documents and preparing for the presentations amongst other guides.

Scoring of Entries

This guide will provide you further information on the scoring process and how entries are scored, including the criteria questions as they will be shown on the official Entry Form.

Your Guide to the International Customer Experience Awards

We want to ensure every company committed to providing first-class customer experience has a chance to make their voice heard, so this fact sheet has been created to guide you through your awards journey.


Presentation Tips

General Tips for delivering a great finalist presentation to help ensure you give your entry the best chance of impressing the judges.



The State of Customer Experience Infograph

Among the judges for the inaugural International Customer Experience Awards are global Ambassadors, from the United Arab Emirates, to the United States of America; from Australia to the UK; and from Russia to Singapore.

Ahead of November's Awards Finals in Amsterdam, the 16 Ambassadors were surveyed on ‘The State of Customer Experience’ in their respective countries, where, among other things, they asses areas in which businesses are succeeding, and identify challenges facing the growth of CX.

A new infographic featuring results of the survey is available now as a download.

Views and Expectations on the Awards Infograph

Among the judges for the inaugural International Customer Experience Awards are global Ambassadors from across the world.

Following the Finalists Announcement, the Ambassadors shared their views and expectations on the Awards Finals in November.

A new infographic is available now as a download.